A travel concierge, built around your chauffeur
Our concierge service is for people staying in Riyadh, or hosting guests there. It prepares everything around the journey, built around your chauffeur:
- tables: a business lunch, dinner at Bujairi Terrace overlooking Wadi Hanifah, where booking ahead is recommended;
- accommodation: a hotel in Riyadh or Diriyah, for a few nights or for the length of a conference;
- visits: the At-Turaif district in Diriyah, Al Masmak Fortress, the National Museum, Souq Al Zal;
- the desert: a late afternoon out towards the Edge of the World or the Red Sand Dunes, with an excursion organiser;
- events: tickets for a Riyadh Season show or sporting event, requested from the organiser;
- the whole stay, when these elements follow on over several days and places.
The Federation studies and coordinates; the selected establishment delivers
For each request, we first clarify what you need: dates, number of guests, the style you have in mind, any constraints of timing or access. We then look for suitable third-party establishments, check their availability and make the request on your behalf. You receive a written proposal that describes each service and sets out the selected establishment’s terms: deposit, minimum spend, cancellation conditions.
Each service is delivered by the selected establishment, under its own responsibility: the restaurant serves dinner, the hotel receives you, the excursion organiser takes you into the desert, the caterer looks after your guests. The Federation answers for the care taken in selecting and vetting that establishment. We do not promise that a table, a date or a ticket will be available or obtained: nothing is booked until the establishment has confirmed it and your payment has actually been received, under the accepted quote.
Opening a concierge file
Work on a request begins with opening a file. This involves a study fee, stated on a file-opening quote and paid before any work starts: no search is undertaken until it has been received. Its level, set on that quote before any payment, depends on the work required:
- a single-request file: one clearly defined request, one objective, few establishments to approach;
- a coordination file: several services to fit together, a stay or reception over several days, several places, a tight deadline, or a chauffeured journey combined with a service supplied by a third party.
The fee covers the search and the preparation of the proposal. It is separate from the cost of the services proposed and is not deducted from it. It is non-refundable if you decline the proposal, but refunded in full if no proposal is sent to you. The fee is due per file: a new need means a new file.
For private clients, the file-opening quote also sets out the right of withdrawal and how to ask for the study to begin straight away. Each third-party establishment’s own terms, including cancellation terms stricter than ours, appear on the quote before any payment. A helicopter or jet flight follows the terms specific to those services, set out on our helicopter and jet page; in every case, the study fee requested is stated on the file-opening quote.
A whole stay, one point of contact
When your stay runs over several days, we coordinate all of it: arriving at King Khalid Airport, the hotel, the tables, an evening in Diriyah, a desert excursion, the departure. Journeys are entrusted to a chauffeur who is a member of the Federation, for a transfer or at your disposal, by the hour or by the day. For a reception with many guests, several cars are coordinated: see our chauffeurs for your events.
Towards the Edge of the World, the track calls for a four-wheel-drive vehicle and there are no services on site: the excursion is prepared with the chosen organiser. For outdoor visits, plan to start early in the day, when it is cooler. During Ramadan, most restaurants open once the fast is broken. Our terms and conditions bind us to absolute discretion, with no time limit, about your identity, your movements and those who accompany you. To begin, a few lines are enough: let’s talk about your stay, or find all our details on the Contact page.